Contact

minimax-h3ai.video is an independent third-party interface for MiniMax H3. We cannot answer questions on MiniMax's behalf, grant commercial rights, or reset an official Hailuo account.

Email

hello@minimax-h3ai.video

Use this for billing, the 7-day unused-credit refund, and account access. Include the email on the account and, for payments, the last four digits of the card or the PayPal transaction id.

Faster paths that do not need email

• Cancel a plan from Billing — two clicks, no ticket.
• Failed generations return credits automatically. You do not need to write in.
• How the model works is in the guides, not in the inbox.

Official MiniMax channels

For the official API, Hailuo apps, or the open-weights licence, go to MiniMax — platform.minimax.io. We cannot speak for them.